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Support plans
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Premium
$600/month
$20 p.h. above norm
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Standart
$200/month
$25 p.h. above norm
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Basic
$90/month
$30 p.h. above norm
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Free
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| Manager response time | 2 hours | 6 hours | 8 hours | unregulated |
| Limit working hours | 30 n/h | 8 n/h | 3 n/h | 0 n/h |
| The ability to order any number of extra hours over the limit | ||||
| Unspent hours are not transferred to the next month | ||||
| Forum support | ||||
| Email Support | ||||
| Skype support | ||||
| Programmer consultation | ||||
| Order * | Order * | Order * | ||
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* When ordering this product, you agree to the terms of Support terms. |
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All our clients of the free version are by default connected to the Free rate. Support for this tariff is carried out only on the forum without any guarantees for the response time as well as for the answer in general.
When contacting, you must specify your email address and site address. Otherwise, support will be provided at the Free rate.
Installation of 1 version on 1 domain - 1 n/h
Answer to 1 question - ⅙ n/h
The response time to the request includes only working hours, according to the mode of operation of the technical support service. The technical support service is open from 9:00 to 17:00 (Moscow time) from Monday to Friday, except for official holidays in the Russian Federation.
This type of support does not imply advice on general computer issues, setting up server software, but only on the use of our product.
n/h - working hour - is a scope of work in hours, which is necessary for solving the problem or making the customization. This is estimated by programmer for each case separately. Duration and cost of work can be different for each case, because mistakes, problems and rework requirements may vary.
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